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Have questions about our tours or need help planning your Arctic adventure? We're here to help!
Contact Information
Reach out to us through any of the following channels. Our team typically responds within 24 hours.
Office
Koskikatu 12, 96100 Rovaniemi, Finland
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Common Questions
Frequently Asked Questions
The Northern Lights season in Finnish Lapland runs from late August to early April. The best viewing conditions are typically between September and March, when nights are longest and darkest. We recommend booking tours during the new moon period for optimal visibility.
Yes! Most of our tours include complimentary pickup from hotels in Rovaniemi city center and nearby areas. Simply provide your accommodation details when booking, and we will confirm the pickup time.
We provide thermal overalls, boots, gloves, and hats for all winter activities. We recommend wearing thermal base layers (wool or synthetic), warm socks, and bringing a neck warmer. Avoid cotton as it retains moisture.
Many of our tours are family-friendly! Age requirements vary by activity - for example, children can ride in husky sleds from age 4, while snowmobile driving requires a minimum age of 15 (passengers from age 4). Check each tour for specific requirements.
Safety is our priority. In case of severe weather, we may modify or reschedule tours. For Northern Lights tours, we monitor conditions closely and may change locations to maximize viewing chances. Full refunds are provided if we need to cancel.